We called Tim McNerney after we were disappointed trying to refinance with our previous broker. Tim was very responsive from the beginning. Always quick to reply to questions and seemingly always working on moving our mortgage along. It took only 30 days from first contact until closing to get the refinance done. Tim was very knowledgeable about the market and provided us with exactly what we wanted. I look forward to working with Tim again in a couple of years when we go to purchase a new house.